AD106 - Powerful Telephone Techniques

Facilitator: Shannon Gormley
Facilitator: Dr. Jean Norris

Course Format Course Objectives Course Testimonials

Whether your admissions personnel work exclusively by telephone or use the phone for setting a face-to-face appointment, they need a tool kit of powerful telephone techniques to be successful in working with students. This course provides best practices for both inbound and outbound calls. Admissions professionals learn how to project professionalism and a positive attitude in their telephone personality, and identify methods for conducting effective and appropriate calls.

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AD107 - Connecting with Today's Students

Facilitator: Shannon Gormley
Facilitator: Dr. Jean Norris

Course Format Course Objectives Course Testimonials

Success in helping students begins with "connecting" in a meaningful way. These "connections" are formed through our ability to understand generational experiences and preferences in communication. Additionally, a better understanding of ourselves helps us connect with students. This course explores how to work better together through common collaborative principles and improving teamwork.

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AD108 - Best Practices in an Ethical Enrollment Process

Facilitator: Shannon Gormley
Facilitator: Dr. Jean Norris

Course Format Course Objectives Course Testimonials

Ethical behavior in recruitment is essential to student and institutional success, and is a crucial component of a compliant institution. This course provides a framework to evaluate your current admissions interview process and offers new tools that allow for meaningful connections with today's students. An ethical enrollment process will help your students make their own best decisions and will increase the effectiveness of your admissions personnel.

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